Victim Location 30094
Type of a scam Healthcare/Medicaid/Medicare
IntegraConnect is an umbrella company for a branch called American Medical Response who works closely with the Bay Area Credit Service. No one at AMR knows the names of any supervisor and my claim was sent to the Bay Area Credit Service immediately after I received my bill from AMR. 2 months after my 1st bill from AMR I received a bill from the credit service, with interest added, though I and my insurance company continued to verify my information repeatedly. It’s been 6 months and my insurance still doesn’t know what the issue is.
More detail:
I received a bill from American Medical Response for my ambulance ride saying that my insurance information was insufficient to file my claim. We had our insurance company verify my information with the billing company. I still received another letter with the exact same bill Nov. 2016. In January, 2017 I received a bill from the Bay Area Credit Service that included interest. We tried to get the credit agency to send the claim and they kept sending us to different numbers. I and my insurance company have been in direct contact with AMR for the past 6 months and every time we’ve called them they’ve claimed that there is something wrong with my information, but they can’t send my claim to the insurance company. The billing dept. says they’ve tried, but continue to get an error message, but they can’t ‘see what the error message says’.
The generic phone number for AMR billing on the website sent my insurance rep. back to the Atlanta billing office that’s been running us around.
I’ve asked for the supervisor for AMR and the billing department claims that they don’t have any contact information, including phone, email, or fax of any supervisor in their dept. and continue to tell us to make an appointment time for a supervisor to call me back. The supervisors have never returned the call. I have been passed back and forth to people in the AMR billing dept. who keep changing their story of who’s supposed to send the claim. First it was just the billing company, then they needed to send the information to a special insurance team, then the manager has to be notified every time they need to send a claim. The stories got more ridiculous over time. Every time I or an insurance rep called in we’d have to start over and verify all of my information all over again though they claimed they have notes from the previous billing agent working on my case.
I found out AMR is not in the network for my insurance company, Blue Cross Blue Shield, one of the widest networks in the country. I looked up the address of the billing company online only to find out that they are a branch of the much larger umbrella service: IntegraConnect. I called in to their various locations and was sent around until I finally got in contact with someone that told me the name of a supervisor for the Ohio location. No one in the billing dept. mentioned the name of the supervisor, nor had her number. My insurance provider called her number and she apparently had all of my information flagged in her system and said she would expedite my claim process. We’ve been calling the same billing office with no answers for 6 months until this week when I found the number of the supervisor. If my information had been flagged and sent in for review to a supervisor a long time ago, as the billing company of AMR claimed, then why is the supervisor just now taking action? My information was billed to collections way to quickly, especially since the error is on the part of the billing dept. I was told today that my credit has not been affected, but I’m going to verify that information as well.