Victim Location 02816
Total money lost $179.97
Type of a scam Online Purchase
Scammer advertised free sample for postage and handling. Product received and then debut card charged for $89.92 and $89.95, on 2 Jan 2018. Contacted business via phone number appearing in online banking info for charges that hit my account. Customer service tried to convince me to accept the product and offered reduced price. I insisted that I did not want a reduced price and I demanded a refund for the charges to my account without my explicit permission. I explained the conditions in which I was trying the product (eye serum and skin cream) and did not anticipate any further charges. They asked if I wanted to cancel the order since I refused the discounted price. I said yes to cancelling because I figured that would result in a refund. Upon receipt of e-mail notifIcation that my order was cancelled I tracked my bank account for the next 9 days and never saw a credit to go with the cancellation. I, again, contacted the customer service number on my bank statement on 11 Jan 2018 and the customer service agent (Mike) said there is nothing I can do about the charges since they had a legal binding contract. I proceeded to tell him that I never agreed to such terms and did not sign anything and therefore there is no legal binding contract and if could provide a copy of the alleged contract to which he replied- refer to the web site??? Never indicated a specific web site nor could he produce a copy of an alleged contract. He was rude, condensending and obnoxious. I locked my account to stop any further charges immediately after hanging up from the phone adventure and proceeded to research the company only to find that there have been several claims for the same experience with this organization. I am claiming a full refund of $179.87 for the scam associated with false advertising and lack of full disclosure of terms and conditions of a future subscription with the first knowledge of this being charged to my account on 1/2/18.
Victim Location 02816
Total money lost $179.97
Type of a scam Online Purchase
Scammer advertised free sample for postage and handling. Product received and then debut card charged for $89.92 and $89.95, on 2 Jan 2018. Contacted business via phone number appearing in online banking info for charges that hit my account. Customer service tried to convince me to accept the product and offered reduced price. I insisted that I did not want a reduced price and I demanded a refund for the charges to my account without my explicit permission. I explained the conditions in which I was trying the product (eye serum and skin cream) and did not anticipate any further charges. They asked if I wanted to cancel the order since I refused the discounted price. I said yes to cancelling because I figured that would result in a refund. Upon receipt of e-mail notifIcation that my order was cancelled I tracked my bank account for the next 9 days and never saw a credit to go with the cancellation. I, again, contacted the customer service number on my bank statement on 11 Jan 2018 and the customer service agent (Mike) said there is nothing I can do about the charges since they had a legal binding contract. I proceeded to tell him that I never agreed to such terms and did not sign anything and therefore there is no legal binding contract and if could provide a copy of the alleged contract to which he replied- refer to the web site??? Never indicated a specific web site nor could he produce a copy of an alleged contract. He was rude, condensending and obnoxious. I locked my account to stop any further charges immediately after hanging up from the phone adventure and proceeded to research the company only to find that there have been several claims for the same experience with this organization. I am claiming a full refund of $179.87 for the scam associated with false advertising and lack of full disclosure of terms and conditions of a future subscription with the first knowledge of this being charged to my account on 1/2/18.
Victim Location 55434
Total money lost $208.68
Type of a scam Online Purchase
It’s all lies!!! First off, I never received a confirmation email that my order for the so called free trail went through. I used the product for a week, but ended up being allergic to it. When I called to cancel the subscription, I was told multiple times there was nothing in their system that showed I even placed the trail order. Well, after some time had passed, I had received the full sized portions in the mail. I checked the website again, and it said,
"The terms also stipulate that you have 30 days to return any non-trial, unopened order to the manufacturer for a refund, less shipping & handling fees."
So, I immediately returned the unopened bottles.
Shortly afterwards, I was charged $89.90 for the face cream and $94.90 for the eye serum. I called back to explain what had happened, but they again told me they have no record of this. After talking to 3 different people, I finally said, "I have proof this happened. It’s on my bank account, so there’s no denying this transaction happened. I need to speak with a manager."
The manager also was quick to say that there was nothing in their system that I was ever charged. After a long argument, he proclaimed that I didn’t understand the terms of the contract because I didn’t take the time to read through it well enough, but he would be willing to offer me a 50% refund or he will put down that I declined, and then I would get nothing. I figured something is better than nothing, so I accepted.
Everyone who works for this fraud and immoral company is rude. The manager claims that they’re not doing anything illegal, but I will be contacting a lawyer on this. If it’s legal, then why was I lied to so many times about the transaction even happening but then offered a 50% refund?
Victim Location 61874
Total money lost $90
Type of a scam Online Purchase
I ordered what I believed was a "free 30-trial" of Amabella Allure Revitalizing Moisturizer for $4.99 postage. I received a trial jar of product on day 10. Got a fraud alert on Day 14 from my credit card, so called the Amabella company using the phone number listed on the charge, and was told I had signed up for subscription of products sent monthly, and was obligated to pay $89.92 for the trial jar I received. I was told I had 14 days to cancel and I pointed out this was day 14, but then was told I had to cancel BEFORE the 14 day trial, and refused to accept a return of the product. I have looked back on the pngages, and this "agreement" is not there. The rep was reluctant to cancel the subscription, so my credit card has blocked further charges from the company, even though I was told the company will change the name of the charge each month as it did for the postage charge and then the subsequent charge. Their best offer was 50% refund, but have read from bad reviews that partial refunds are never posted back, so I have no hope of getting the refund. This cannot be a legitimate company.
Victim Location 02382
Total money lost $180
Type of a scam Online Purchase
Facebook posting for free trial of face and eye serum I received the aweful product but, then was alerted by Capital One that there were two charges on my credit card $90.00 x2 The fraud dept at Capital One helped me call this company and I was supposed to receive a refund of 75% I only received a refund of $67.00 The email they sent stating that the refund was coming was a no reply email
Victim Location 99337
Type of a scam Online Purchase
Amabella Allure is a face cream professing to eliminate fine lines, wrinkles, dark circles, etc. It was advertised as a product partially owned ok by Barbara Cochran from Shark Tank. The ad said that a 30-day supply would be free with the cost of shipping and handling. Additionally, an eye cream could also be ordered for free with separate S & H charges. It was advertised as a “risk-free 30-day trial.” 14 days after ordering the products, my bank account was charged $89.92 and $89.95 by the Amabella company. My bank called me with a fraud alert. When I phoned Amabella, I was told that I had agreed to pay automatic charges for the products if I did not cancel them within 14 days. This is not true. There is no fine print or agreement on their website to alert customers to these charges. I called the phone number provided to me by my bank. The Amabella company consisted of several women taking phone calls from unhappy customers. That was clear from the conversations overheard in the background. I was placed on hold repeatedly, each time being told my account needed to be located and my zip code and address was required. I was finally told that I did not cancel in time to prevent the charges, but further shipments and charges could be cancelled. I demanded that I be given a refund since I did not order the continued monthly products. When a refund was refused, I asked to speak with a supervisor. I was not allowed to speak with anyone other than the customer service agent answering the phone. She was contrary and rude. I told her that I would be taking this up with the attorney generals office in Florida and the BBB. Suddenly, she was able to get approval from her supervisor to give me a 25% reimbursement. I again asked to speak with the supervisor. That request was denied. I did not relent. Next I was told that the agent would give me her “friends and family discount” of another 25%, totaling 50%. She began placing that information in my account by computer. I told her that I would not accept this until I had my money was fully reimbursed. The agent acted as if she could no longer hear me. Suddenly I was disconnected. When I attempted to call back several times, I received a message saying the number was no longer in service. Next, I obtained a second phone number from my bank’s fraud alert center. I was able to reach “Angela,” another agent. Initially I was told that I had no account there. I told Angela my account of what had happened with being charged for products not ordered and then being hung up on. After approximately 5-6 tries, each time providing my zip code and address, Angela finally “found” my account. It reflected that I cancelled further shipments of their product and that Amabella was returning 50% of the charges for the products I didn’t order. I again demanded that I receive a full refund and explained the fact that I did not order the products or accept charges to my credit card. Angela said that they could not give me any further reimbursement since I did not cancel within 14 days. I told her that the actual 14 days was short by at least 1-2 hours, and then I asked to speak with her supervisor. Repeatedly. She denied that her supervisor was available. I reiterated my plan to take this up with the Attorney general’s office in Florida and the BBB. Suddenly Angela was able to access her supervisor, who said they could give me another 25% back. That totaled 75%. I told her that I would not accept anything less than a 100% refund. I also mentioned that my sister is a judge in the state of Washington and I was certain she could assist me in reporting Amabella to the appropriate authorities. She finally offered to give me her “friends and family discount” of 25%, making it a total refund. I have never dealt with such a fraudulent company in all of my life. I believe their product is useless and is only a cover to scam people of an initial $89.95 charge or more. After they cancel, a portion of money MAY be returned based on their level of persistence. I read other accounts of the same process from numerous unhappy customers online. Many were able to receive partial refunds, others received nothing back. Please stop this company from continuing to advertise fraudulently (my ad used the name of Barbara Cochran, while others report different celebrity owners) and to steal money from unsuspecting people. Although it may not sound like this was an extensive process which I undertook, it lasted several hours and caused me a great deal of distress. I’ve learned a hard lesson and will never fall prey to a “risk-free” trial again!
Victim Location 07630
Type of a scam Online Purchase
Requested a trail size of a cream for shipping about of $4.99. Get a call from my bank to be aware that this company will begin to charge me between 80 to $100 when trial is shipped.Would not cancel trial with a phone call. I’m given two days to call and give my feed bank and then they are supposed to refund me; I’m reading from all the women who have been scammed from this company and won’t refund the money.
Victim Location 77030
Total money lost $94.91
Type of a scam Online Purchase
AmaBella had an advertisement article on MSN promoting its trial offer product for only 4.99 for S&H. They did not provide any information on monthly charges of 89.92/month nor any information on how to cancel this service or any indication that they would be charging card after trial offer. This is a scam where they do not post their practices until after the fact of charging customers. No written copies or soft copies of their practices provided on website, ordering process, email, or even receipt.
Victim Location 90405
Total money lost $10
Type of a scam Online Purchase
After reading all the hype about AmaBella Allure & not understanding how to simply place a regular order versus testing a trial amount, I just caved & ordered my trial of the face cream & was convinced to add the eye serum for another $5 = a $9.96 order total. Then, immediately afterwards, instead of receiving an order confirmation email (which I still haven’t received), I got a security alert email from my bank stating the following suspicious activity was detected:
Declined transaction at LWA*LWAEYESERUM for $4.97
Approved transaction at PEEPS INVESTMENTS LLC for $4.97
Approved transaction at SAMSKINCREAM for $4.99
Now I’m totally freaking out thinking I need to cancel my credit card! Based on the other complaints I’ve NOW found online, I’m extremely worried I’ll be auto-charged $180 in the next 14 days & I did NOT agree to anything more than $9.96 TOTAL for the shipping ONLY of the 2 free trial products.
I can’t believe this company & their products are being advertised so positively online, on Shark Tank & even by Oprah Winfrey!!
I already filed an official complaint with the ScamPulse.com as I’m determined to do everything in my power to stop Amabella Allure from scamming people out of their hard-earned money.
I’m demanding a full refund of $9.96 & written confirmation from Amabella Allure stating that they’ll never charge me another dime to ensure I don’t need to cancel all my credit cards. Right now, I’m fearing they’ll start stealing hundreds of dollars from my bank account. This is so incredibly shady.